In some ways, it’s back to basics: you need to get your list and your content right if you’re going to be heard above an unprecedented volume of email noise this season.

Clean up your list, perhaps with the help of a validation service. Cutting the list may be painful, but there’s no point marketing to unknown users and mistyped domains.

“Avoid scheduling any type of full blown ESP migration or a warm up of a brand new IP,” said Validity email Strategist Tori Garcia at MarTech. “During the holidays the volume is already really high because of the number of emails that retailers and brands are sending. Mailbox providers are already having a hard time handling the influx of emails.”

You should also be thinking, not just about content, but about personalized content which means more than just inserting a customer’s name. There are opportunities to trigger messages based on consumers’ multi-channel behavior. Triggered messages can substantially increase conversions.

Read more here.

What are the best ways to start strong at your new job? “You need to remove yourself from the scenario for better insight,” said Ashley Small, founder and CEO of Medley, Inc., a PR and digital marketing agency, “and start by putting yourself in the seat of the consumer and judging that experience, including their fears and frustration.”

Ashley was one of the marketers advising on us on how to hit the ground running in a new role with a new brand: timely advice in these disruptive times when people in all walks of life are coping with career changes — both intended and unexpected.

Some highlights: take a close look not just at your new brand, but at the competition. What kind of experiences are they delivering to their customers? You’ll want to know about current budgets, but be curious about historical budgets too: what was cut, and why? Also, get close to the product team and open a channel of communication to feed back to them what you’re hearing in the field.

Read more here.

“About a year and a half, almost two years ago now, we pursued a journey in search of a technology that aligned with our customer-centricity objectives, and ultimately selected a CDP,” said Reem Seghairoun of multi-brand apparel company VF Corp, adding that it began with its use cases rather than with a specific technology in mind. “And the journey has been going on since.”

Specifically, VF was looking for a technology that supported sophisticated customer analytics and addressed consumer privacy concerns. It sought a solution that was easy to use that meshed with the company culture. VF considered building versus buying, while always keeping customer-centricity front and center.

Read More>> 

From emails to digital experiences, online events to in-person tradeshows, your buyers expect you to meet them where they are with timely, relevant, and personalized content that respects their privacy. Join our expert panel to explore how an omni-channel approach enables marketers to break down silos, connect data, tech and processes, and create the transformational experiences B2B buyers are expecting.

RSVP Today »

Reputation experience management platform Reputation.com has announced two new patents for its online reputation management technology, Customized Allocation Framework and Customized Targeting Framework. Both frameworks operate together to simplify the process of creating targeted advertisements on social media. 

The patents allow users to select a top-performing post and target it based on demographic data to increase engagement and reach. Reputation.com monitors past consumer choices to make future customization easier and more efficient. The ideal users of Customized Allocation Framework and Customized Targeting Framework are multi-location customers who have created simple and intuitive advertisements. 

Why we care. Reputation.com’s announcements indicate the ways in which brands are looking for clarity and efficiency in their social campaigns.  

Register today to access 80+ tactic-rich sessions, empowering keynotes, inspiring case studies, and useful demos from senior-level marketers… all free.

Start watching now »

“Why did it take a pandemic to accelerate telemedicine, online education for everyone, and more? It should not take a pandemic to do the right thing for our customers. At the end of the day, we will recognize the companies that go out of the way to attend to our needs — even if those needs are unspoken or barely formed yet — and reward them with long-term loyalty.” Nate Skinner, SVP Global Marketing for CX, Oracle.