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CMO audit series, Part 2: Untangling the web of mobile technology
With a plethora of mobile marketing technologies to choose from, how do you find the right fit for your organization? In Part 2 of a series, columnist Scott Rayden lays out the elements you need to to build a strong mobile strategy.
This CMO audit series sets out to provide insight into the six most significant growth drivers in marketing: customer journey, marketing technology, growth channel mix, user experience, devices and analytics. (If you didn’t catch Part 1, on the customer journey, catch up now.) Today’s post will focus on technology.
As recently as a few years ago, when social was still underutilized, desktop reigned over mobile, third-party data hadn’t yet exploded, and marketing technology was fairly low on the list of fundamentals of a great digital strategy. It used to be that technology, as it relates to marketing, was better served to provide support to teams and purely help with scale.
Today, the landscape is dramatically different: technology continues to take more of a front-and-center role. As ever, technology is only as good as the people using it, but the capabilities it can deliver have never been more important, as companies of all sizes strive to tackle the incredible complexity of today’s marketing climate.
The advancement of marketing technology specific to mobile devices has left most companies scrambling to figure out what they should be using and how they should be using it. It’s become a larger part of an internal marketing team’s role (as well as the supporting agency’s job) to help figure this out. With thousands of mobile marketing technology companies to choose from, the big question is where the starting point should be and how you should approach it.
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