How AI is supporting a KFC, Taco Bell franchisee: Monday’s daily brief
And we're looking for a few industry experts.
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Good morning, Marketers, and who won?
By the time you read this, you’ll know whether Tom Brady has led his new franchise to his personal seventh SuperBowl victory. Some of you will be happy, some distraught. And I’m sure there are those among you who won’t care at all.
As a New York sports fan, I would not describe myself as in the Brady camp, but I couldn’t resist opening an email from GolfSupport.com, which had been busy querying online analytics tool Ahrefs to identify the most Googled questions about the veteran QB.
Imagine GolfSupport.com’s disappointment when the top question turned out not to be “Does Tom Brady play golf?” but “What is Tom Brady’s net worth?” closely followed by questions about how old he is and the name of his wife — both of which I thought everyone knew the answers to.
My question: how many more SuperBowls is he going to play in?
How a KFC and Taco Bell franchisee leverages AI
Mitra QSR, a leading quick service restaurant franchisee running more than 500 KFC and Taco Bell locations, deployed an AI solution to help its adjustment to changing consumer habits in the time of the pandemic.
Hypersonix, an AI-powered business intelligence platform with a focus on consumer commerce industries, helped Mitra QSR develop data-driven responses to a range of issues, including analysing changing customer habits, ensuring workplace safety, and aspects of personnel management.
Transformation within the company has been significant during the last year. It changed to take-out only in many locations, which impacted the efficiency of drive-through lanes. It saw increased demand for bundle meals rather than individual orders and an increase in digital sales, putting pressure product availability and staff productivity. The time of day for receiving most orders changed, and there was much greater interaction with delivery services like Door Dash, Postmates and Uber Eats.
The Hypersonix platform surfaced insights and recommendations in support of the large number of rapid decisions required by the changing environment.
Why we care. This is a story about AI helping a non-tech business respond to a potentially crushing amount of transformation in a short amount of time. It suggests the role AI can potentially play in business management as well as in areas like personalization and engagement.
Getting a handle on soccer’s digital assets
If you were wondering how the NFL manages what must be an extraordinarily extensive library of digital assets — photos, video and text — we’ve got the next best thing. A conversation with Paul Murphy, digital image expert at the Union of European Football Assocations (UEFA). UEFA represents no fewer than 55 national soccer associations, and organizes international and national soccer competitions, including the UEFA European Championship.
Establishing governance over the huge quantity of images created, by different photographers and for many different purposes, was a taxing challenge. Paul explained to us how he approached the task.
We’re looking for a few industry experts
Our spring MarTech event is taking place on March 16-17 and we’re still looking for a few industry experts to fill out our speaker roster. If you have internal expertise in managing CDP or predictive analytics technology for your organization and enjoy sharing your knowledge with others, fill out this short form and let us know.
Quote of the day
“You know you work in marketing when you spend 20% of your time doing your job and 80% explaining your job.” Shama Hyder, CEO, Zen Media.