Chat & Text Messaging Apps
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Oracle adds chatbots, smarter recommendation engine to its Clouds
The tech giant is today announcing new tools for creating chatbots, plus a recommendation engine that it says is the first to draw on...
Bing has a chatbot answering local search questions
Skype-powered chatbot is showing up as an assistant to help searchers learn about restaurants in the Seattle...
Inside chatbots’ year of growing pains: ‘We’re at an inflection point’
Chatbots in apps like Facebook's Messenger and Kik have struggled to live up to the hype, but that might actually help them...
Bot-to-bot marketing is coming soon. Are you ready?
Martech's future isn't only about bots and agents talking to consumers. Here's what it means when they start talking to other bots and...
Chatbots: Hype or the real deal?
Are you considering implementing chatbot technology for your business? Columnist Matt Silk explains when this technology might be appropriate...
PullString’s conversation platform now supports Google Home
Company touts iHeartRadio's creation of a Google Home Action that allowed voice voting for Sunday night's music awards...
If you think bots and assistants are personal now, just wait
The current generation is largely siloed by their platforms, but the desires of marketers and advertisers may eventually add offline/online...
Totango rolls out first chatbot for customer success
The text-based Zoe can pull info on customers or track teamwork in resolving a customer success...
Google and others expand initiative launching new RCS messaging platform
The new native Android messaging app and standard is the mobile platform’s answer to Facebook’s WhatsApp, Apple’s iMessage and the other...
PullString now allows marketers to choose their intent engine
The bot conversation platform says it's the first to allow this kind of...
MindMeld Conversational AI Playbook helps developers build their own Alexa in 10 steps
CEO Tim Tuttle argues that companies should develop their own virtual assistants....
A bot for Kia Motors today becomes first to debut a new Super Bowl ad
The ad, promoting the eco-angles of Kia’s new Niro crossover SUV, stars Melissa McCarthy on a mission to save the...
Inmoji launches first self-service platform for its interactive emoji-like icons and stickers
Company says the new portal will make it easier and quicker for brands to run campaigns with its unique, clickable icons and rich-media...
In the age of intelligent agents, how does marketing work?
If consumers are surrounded by smart go-betweens, it’s not yet clear how marketing and advertising will get...
Four trends that will reshape marketing in 2017
What trends and technologies will keep marketers on their toes over the coming year? Contributor Russ Glass shares his...
Satisfi and IBM Watson port their intelligent shopping assistants to two shopping malls
The chatbots, for the Mall of America and Fashion Island, follow the pilot project at Macy’s and point to the day when store shoppers ask...
PullString opens up its conversational platform for Amazon Alexa skills
The availability of the PullString platform means brands are now getting more options for developing their interactive personalities through...
Urban Airship now sends its notifications to any device, not just smartphones or tablets
The updated mobile marketing platform can create and transmit actionable messages to connected TVs or cars, smart appliances, point-of-sale...
Content-specific chat prompts: Unlocking the power of conversation
Columnist Jacob Baadsgard explains how live chat technology can be deployed in a more personalized way to turn your content into conversations,...
IBM rolls out many new roles for its Watson supercomputing service
They include solutions for marketing and commerce, an intelligent chatbot builder, integration with iOS apps, and video...
