Chat & Text Messaging Apps
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Sprout Social releases first non-developer bot-building platform for Twitter
It’s not AI, but the idea is to manage customer inquiries before turning the inquiring user over to a live...
An introduction to conversational commerce and bots
Bots are sweeping the digital landscape, giving consumers even more ways to interact with their favorite brands. Columnist Christie Olson...
LivePerson offers first out-of-box integration with IBM’s Watson Virtual Agent
Watson’s sophisticated bot can complete user inquiries up to half of the time, without having to hand off to a live...
KLM now offers flight help via Twitter and WeChat bots
The Dutch airline’s expansion beyond Messenger is another step in the bot-ization of customer...
Bing launches bots for local businesses
Bots are created automatically from data in Bing Places and will soon work with Facebook Messenger and...
Knoema offers a chatbot interface for its data search engine
Called Yodatai, she’s the latest attempt to make data accessible through...
Oracle adds chatbots, smarter recommendation engine to its Clouds
The tech giant is today announcing new tools for creating chatbots, plus a recommendation engine that it says is the first to draw on...
Bing has a chatbot answering local search questions
Skype-powered chatbot is showing up as an assistant to help searchers learn about restaurants in the Seattle...
Inside chatbots’ year of growing pains: ‘We’re at an inflection point’
Chatbots in apps like Facebook's Messenger and Kik have struggled to live up to the hype, but that might actually help them...
Bot-to-bot marketing is coming soon. Are you ready?
Martech's future isn't only about bots and agents talking to consumers. Here's what it means when they start talking to other bots and...
Chatbots: Hype or the real deal?
Are you considering implementing chatbot technology for your business? Columnist Matt Silk explains when this technology might be appropriate...
PullString’s conversation platform now supports Google Home
Company touts iHeartRadio's creation of a Google Home Action that allowed voice voting for Sunday night's music awards...
If you think bots and assistants are personal now, just wait
The current generation is largely siloed by their platforms, but the desires of marketers and advertisers may eventually add offline/online...
Totango rolls out first chatbot for customer success
The text-based Zoe can pull info on customers or track teamwork in resolving a customer success...
Google and others expand initiative launching new RCS messaging platform
The new native Android messaging app and standard is the mobile platform’s answer to Facebook’s WhatsApp, Apple’s iMessage and the other...
PullString now allows marketers to choose their intent engine
The bot conversation platform says it's the first to allow this kind of...
MindMeld Conversational AI Playbook helps developers build their own Alexa in 10 steps
CEO Tim Tuttle argues that companies should develop their own virtual assistants....
A bot for Kia Motors today becomes first to debut a new Super Bowl ad
The ad, promoting the eco-angles of Kia’s new Niro crossover SUV, stars Melissa McCarthy on a mission to save the...
Inmoji launches first self-service platform for its interactive emoji-like icons and stickers
Company says the new portal will make it easier and quicker for brands to run campaigns with its unique, clickable icons and rich-media...
In the age of intelligent agents, how does marketing work?
If consumers are surrounded by smart go-betweens, it’s not yet clear how marketing and advertising will get...
