Soapbox

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Soapbox: Is mind-reading technology the future of consumer understanding?

There are ethical challenges in balancing the potential societal good of mind-reading technology with its truly dystopian shadow....

Greg Heist | Oct 22, 2019 at 10:00 am ET

In today's Soapbox, we must understand where our insights come from because we really don't want to be making major decisions based on faulty...

Amos Budde | Sep 25, 2019 at 3:51 pm ET

In today's Soapbox, the focus should be less on walled gardens and more on embracing the future as a forward-thinking digital...

Adam Berkowitz | Sep 19, 2019 at 12:44 pm ET

In today's Soapbox, when it comes to customer service, businesses can't forget the importance of human...

Greg Heist | Sep 18, 2019 at 8:00 am ET

In today's Soapbox, it’s time our industry starts voicing the real problems that come with so many overlapping state privacy...

Angela Sultana | Sep 17, 2019 at 8:05 am ET