Google: Cloud

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Genesys is offering the first ‘fully integrated’ use of Google Contact Center AI

The new integration brings the technology giant’s voice agents and real-time agent support to a major contact center...

Barry Levine | Aug 1, 2018 at 4:13 pm ET

Google inserts itself into the center of the Internet of Things and a massive, emerging smart device...

Greg Sterling | Feb 15, 2018 at 8:38 pm ET

It aims to help third-party companies detect threats and prevent data breaches using Alphabet's computing power and...

Greg Sterling | Jan 25, 2018 at 1:29 pm ET

That’s one of the possibilities raised by yesterday’s announcement of a multilevel alliance between the two...

Barry Levine | Aug 25, 2017 at 2:42 pm ET

What's new with Google Cloud? All the latest product news...

Danny Sullivan | Mar 9, 2017 at 11:50 am ET

Need to find something fast in video? Google's got a new machine learning solution out in private...

Danny Sullivan | Mar 8, 2017 at 11:45 am ET

Soon you can rent your own machine learning computer. Plus, APIs allow for translations, job matching, entity analysis and...

Danny Sullivan | Nov 15, 2016 at 1:40 pm ET