Good morning, did your Friday get cut short after the Salesforce outage?
If so, you weren’t alone. Thousands of users who rely on Pardot and Salesforce Marketing Cloud in North America and Europe were locked out of their accounts on Friday, bringing productivity for affected organizations to a halt. The outage was reportedly caused by a faulty Pardot database script that inadvertently gave all Pardot users access to view and edit all of their company’s data, regardless of the permission settings.
While many of us strive for the unified view of our customers and seamless cross-platform marketing execution, Friday’s outage raised an alarming concern for many users. Being dependent on a single solution provider to manage our sales and marketing leaves us vulnerable to their security risks. Digital marketers need to have business and operational continuity plans in place to keep teams online and at work.
The outage has since been remediated, but some users are still seeing issues in their orgs. Salesforce shared two workarounds for users still experiencing difficulties.
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Jennifer Videtta,
Senior Editor