Good morning, we hope you’re staying safe and well, 

Yesterday, Facebook’s former Chief Security Officer Alex Stamos announced via Twitter he would be helping Zoom with new security measures. As we previously covered, the online video conferencing tool’s explosive growth in the last month, going from 10 million users in December to more than 200 million in March, has made it a target for bad actors spamming the platform with NSFW images and racial slurs

After writing a series of tweets about Zoom’s current challenges, Stamos said the company’s CEO Eric Yuan reached out to him to discuss security expectations. “Zoom has some important work to do in core application security, cryptographic design and infrastructure security, and I’m looking forward to working with Zoom’s engineering teams on those projects,” writes Stamos. 

Zoom’s recent security issues have put a spotlight on the challenges that come with a sharp rise in usage for martech platforms. Such exponential growth can result in marketing technology companies having to scale their platforms to meet high-volume demands, often without the time or resources to do so effectively.

Meanwhile, some social martech platforms have been able to pivot quickly in response to the crisis. Opendorse, a social publishing platform originally designed for sports marketing teams, has launched Opendorse for Business, extending the company’s solution to businesses, brands and agencies. Sprout Social and Socialbakers have also rolled out COVID-19 related features since last month. 

Socialbakers CEO Yuval Ben-Itzhak said the platform’s Social Customer Care solution is experiencing an uptick in usage, as well as its content creation and execution tools. “Brands understand they cannot afford not to communicate during a crisis,” said Ben-Itzhak.

Has your company had to pivot its strategy? Be sure to submit your story in the link we’ve provided below. We also have an update on SugarCRM’s new integration feature. 

Amy Gesenhues, 
Senior Editor

MarTech Minute

SugarCRM’s sweet ecosystem and an AI platform hopes to help laid-off professionals

INTEGRATED. SugarCRM, a customer experience vendor that provides CRM, marketing automation and analytics platforms, this week launched Sugar Integrate. The integration solution is a cloud-based platform that connects SugarCRM users to more than 200 other tools and plugins that can be integrated with its own software. Why we care. This should all sound very familiar. Cloud-based app ecosystem. No-code integration. We can’t help but hear Scott Brinker’s voice talking about ecosystems and the second Golden Age of Martech when we see announcements like these. Likely you do too. Source: SugarCRM


HIRING HELP. While not technically martech, AI-powered talent acquisition platform has announced it will make its platform available for free to help companies and individuals whose jobs have been affected by COVID-19. On one hand, the platform allows those who may have lost jobs to create profiles so they can be matched with firms that are hiring. But the platform can also be used by companies to keep track of furloughed employees so they can quickly hire them back if they need to. Why we care. The economic disruption of this crisis is causing a lot of job losses and business cutbacks, so if this platform and the AI that powers it can help get people back to work, we support that. Source:


Nielsen Annual Marketing Report: The Age of Dissonance - Marketer's Trust in Digital Drives Spend Despite Challenges

Nielsen surveyed over 350 marketers from around the globe and found that enthusiasm for digital was tempered by severe data quality issues and measurement challenges. Many of you feel you don’t have the right tools to measure and compare the ROI of your ad campaigns across all the channels you use. Download the “”Nielsen Annual Marketing Report: The Age of Dissonance”” to learn why marketers hold digital channels to a different standard than traditional channels

Get it now »

Mindful Moment

This is a difficult time. We are sharing a mindfulness exercise daily to help those interested to take a moment to decompress and regain focus. If you have a tip or exercise to share with the community, please email me at

60-second shoulder stress relief. With many of us sitting in make-shift home office setups, neck and shoulder strain is real. Here’s a quick one-minute video for shoulder stress relief that you can do while you’re sitting in your newfound “office” chair. 

Share Your Story

Tell us how you’re pivoting during COVID-19

The massive disruption of COVID-19 is forcing many of us to pivot and rethink everything we do. And right now, our community needs fresh ideas on how to manage the overwhelming situation.

That’s where you come in. We’re looking for tips on how to work through the varied challenges so we can learn from each other and offer some hope for control (even if small) during this uncertain time.

Share your creative thinking on managing your work. We have already received some encouraging and positive stories. It can be client-facing or something you’ve tried with your staff. 

Submit here »


Free online training with 30+ marketing experts

How will your martech stack and processes be impacted by COVID-19? How can you deliver a personalized user experience without betraying privacy? Get the answers to these and more crucial questions April 21-23 at Discover MarTech!

See the agenda! »

What we're reading

We've curated our picks from across the web so you can retire your feed reader

3 Steps to Help Take the Bias Out of Your DAM’s AI  – CMS Wire

With in-person shoots out of the question, advertisers turn to CGI – Digiday

AI And Account Based Marketing In A Time Of Disruption – Forbes

Mozilla names long-time chairwoman Mitchell Baker as CEO – TechCrunch

Google releases API to train smaller, faster AI models – VentureBeat

Introducing Early Testing of Data Use Checkup – Facebook for Developers

Consumers aren’t adopting mobile wallets, even during the pandemic  – Retail Dive

PlaceIQ Buys Freckle IoT, Marking Second Instance of Location Consolidation in 2 Days – Street Fight